We have a friendly team onboard. We all love and truly believe in what we do! We don't try and sell things we wouldn't buy ourselves, we sell the products we love and we know work!
Yes Natural was launched to make a difference, to spread the word of the power of natural healing and help you avoid toxic chemicals, not to make money and that is why Yes Natural is still standing!
Our customers are our top priority always. We value you as a customer; we want you to be happy with the service and products we provide. We want you to come back to us again and again. We love hearing your feedback, suggestions and even love hearing your complaints as we always strive to improve in anyway we can and want to provide you with the best possible service.
We love to help people and we love to assist you in anyway possible. We enjoy receiving your enquires and it is our pleasure answering your questions.
YES NATURAL IS SAFE AND SECURE
Yes Natural site is tested and certified by McAfee Secure, the world's largest dedicated security company. They scan our website every week to ensure our site is completely safe. Make sure you're browsing the safe web. Choose certified sites and stay safe online.
Credit Card Payments are secured through Eway payment gateway that is PCI DSS compliant, has credit card security & SSL certificate. We don't ever have access to your credit card.
We have our own SSL certificate to ensure your personal information and details are always safe.
McAfee Secure Trustmark for yesnatural.com.au
~ All products are always below RRP
~ We always have sales and sale items are up to 50% off
~ We price match any Australia online health store that has a website however shipping cost is also taken into account when matching prices.
Organic products may be dearer then normal products but in the long run are they? Eg: The dish washing powder I use (Kin Kin) is a few dollars more then the not organic dishwashing tablets I used to buy but the Kin Kin is 70 loads and the tablets are only 30 loads and my dishes come out very clean. Natural products can last longer as you generally don't need as much.
Live a healthy lifestyle can result in less doctor visits and less expensive medicine, which in the long run saves you money.
Organic and health products I find work better! Your skin will glow, your hair will shine, you will see and feel a difference. Why use soap to only get dry hands and then have to buy creams to take away the dryness? Why not buy organic soap and have your hands feeling like you just moisturised them not washed them.
Why shop with us when you can visit your local health store you my ask yourself?
We at Yes Natural offer the same level of customer service as face to face sales with our Live Chat and 1300. We are hear to help outside business hours when your local food store maybe closed. Online shopping is also very easy, letting you shop from home, no need to pay for petrol, waste travel time and you can even shop in your Pajamas and no one will ever know.
We stock high quailty, fast selling, well known brand products that you would expect to find at a good health store plus more.. We often have customers coming to us to find a product that they couldn't find at there local health store.
We test and search our products and choose them carefully from research, our own experience and trial and error. We sell the products we love and have seen and heard they work. We don't just sell hundreds of products we don't even know anything about!
We sell a large range of products, nearly 1000 different products and are expanding our range all the time.
The search bar at the top of our website is a excellent tool and finds what you are looking for with a click of a button, still can't find what you are looking for? If we don't have something you are after, let us know, we are here to help. We will consider stocking it in the near future. We can also place special orders of products that aren't on the website and still offer fast turn around times for these orders. Call us or speak to us now on live chat about the product you are searching for.
We don't want you to be confused or over whelmed on our website, we have made it as simple and easy as possible. We have categorised products as much as possible and have keep products we sell to only the best. We know you don't want to look through 10 different brand apple cider vinegar, we know you are probably just after a well know brand, one that ticks all the boxes. We want you to know exactly what is in our products and clearly state this in the product descriptions, please let us know if it isn't and we will update the listing straight away.
Haven't ordered online before or don't know a lot about computers?
Don't worry, Yes natural has you covered by making our ordering process simple, quick & easy. We also are more then happy to take orders over the phone.
You don't want to register on our site? No worries, you can have fast checkout as a guest. If you do wish to register please be assured your information is safe on our site the moment you first enter your name.
Once you place a order at Yes Natural you are kept updated every step of the way, if your order has been received you will here from us, if your order has been shipped we will tell you and provide a tracking number. You wont have to be wondering what stage your order is at, we will keep you informed. You can also contact us anytime with any questions or enquires via email, live chat on our website (bottom right hand corner) or call us on 1300 442 751.
We know at Yes Natural that our customers like to pay in different ways, we have ensured their is a payment method to suit everyone.
~ Paypal (secure)
~ Over the phone credit card payments 1300 442 751 (secured through eway payment gateway)
~ Bank transfer
~ Visit a Greater Building Society and make a deposit over the counter
~ Mail us a bank cheque
~ We accept Credit Cards directly on our website
(Credit Card Payment are secured through eway payment gateway that is PCI DSS compliant, has credit card security & SSL certificate. We don't ever have access to your credit card)
We offer fast delivery as we know you are waiting to receive your order and you don't wont to wait long.
Products are here in Australia ready to be posted and delivered to you fast. We offer fast processing times so you don't have to wait long to receive your order from Yes Natural.
We are a fast growing registered business, we have a valid abn number and are Australian website.
FLAT SHIPPING COST
All Orders within Australia:
We charge one flat shipping cost of $15.
Why visit a health store when you have to pay for petrol and waste time getting to it and finding a park. Instead shop online, even in your pj's and have it delivered to your door fast and save with all items below RRP and one flat shipping cost. If you have a large order you wont pay anymore on postage.
At Yes Natural we don't add high shipping costs, we simply add a small fee and we actually lose money on how cheaply we ship our items to you as we want to make it more affordable for you to live a healthy natural life.
NO FUSS REFUNDS
Change your mind?
No worries, we offer no fuss returns. We know it is harder not been able to physically see products and you may just simply change your mind. Simply send the item within 14 days to us in it's original, factory sealed and unopened condition and we will refund you the money. (Sorry no food items can be returned). Buyer is responsible for postage cost back to us.
Damaged or Faulty Item
If a product you received is damaged or does not match the description of the product you ordered we will happily give you a refund. Simply contact us within 48 hours of receiving your parcel. Yes Natural may request photos or for you to send item back at our cost and we will decide if the item will be replaced or refunded depending on availability. Please note some products also come with a manufacturers warranty and we can assist you with how to claim this.